Going Live! to Spotlight Long-Stay Pets

When Guilford County Animal Services found itself with a number of dogs who needed some extra marketing attention, they turned to live streaming on social media to put them in the spotlight and pique the community's interest in virtual pet adoptions. Heidi Mitchell, Virtual Adoption Counselor at Guilford County, shared that they tried two different live showcases of their pets back in April.
 

The first occurred on a very rainy day (“it was monsoon pouring,” she shared!) and Heidi and a few dedicated volunteers were able to do in-depth shares on 18 or so dogs over the course of 2 hours, giving them each 5 minutes or so in the spotlight. They shot it all on an iPhone and immediately had 3 pets adopted as a direct result of people seeing them on the live stream!

 

The second showcase was done in collaboration with a local pet store's weekly podcast and allowed the shelter to feature 15 dogs while also speaking about their programs, all over the course of about 2 hours. Thanks to the partnership with the podcast, they were able to have an even larger audience for that session, which was streamed from a laptop and used a program that automatically captioned the live stream (something Heidi plans to implement in all their future live videos!). As a result, 4 longtimers were adopted!

 
“Our adoption showcases have been received VERY well and we've had such a success that we are planning to have one a month going forward to showcase our long stay pets,” Heidi noted. In fact, in early June Guilford County Animal Services also did an adoption fair for senior pets, long-timers, heartworm positive dogs, and FIV/FELV cats that resulted in over 20 pets adopted!

 
The power of the live stream has shown up in other ways too, she said. “We have had a lot of success with live streaming over the last year in general. We often will go live to share our ‘Snacks to Relax' sessions on Tuesdays, where we walk through the kennels giving the animals a treat. We have a lot of positive feedback, questions, and have had several adoptions stem from it as well.”

 


Here are some of Heidi's top tips for success:

 

  • Be sure to know the dogs you're filming and play to their strengths. In the first session, there were toys out in the yard when a toy-possessive dog came in. We were able to talk about it, but painted her in the best light we could. In the second session, we were sure to have toys up and while we mentioned her toy possession, we were able to show much more of her personality.

 

  • Have someone to organize your volunteers / dog presenters. Both times we had a person directing people and dogs in terms of when to come on, when to go, and generally making sure things went smoothly behind the scenes. It was great and made it run like butter!

 

  • Be sure to get fosters involved! Both times we had our wonderful fosters bring their pets for extra exposure.

 

  • Engage and talk to your viewers! We get SO much information out there during our snacks to relax walkthroughs and our audience ends up learning a ton.

 

  • Don't forget that even though you're showcasing the dogs and cats on film… you're really showcasing adoptions and your facility in general. During our first session, someone called about a dog she saw on camera that had just been adopted, but we talked, and the family ended up adopting a dog with a similar personality that had been here even longer! We also had someone call in about a dog named Snookie in our first session, but she was not a good fit when they met her in person with their dog. Instead, they ended up adopting a dog that wasn't featured on the live stream but got along well with their dog. So really we could say that 5 dogs were adopted from the first session as a direct result of our live showcase, because of these other pets who found homes with viewers.

 

Want to learn more? See the magic in action by watching the first live showcase here: Click to Watch
Then check out the All Pets Considered Podcast Stream: Watch the Live Showcase

 

You can learn more about this and other strategies to promote long-stay pets at the 2021 Best Friends National Conference session “Successfully Marketing and Adopting Hard to Place Pets” by Tori Fugate and Caitlin Quinn on June 24th at 9am PST / 12pm EST
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Caitlin Quinn

Caitlin is passionate about working with shelters and rescues to reimagine the way they tell their stories and connect with new audiences. She has served in the animal welfare field since 2008 and early on had the honor of working closely with diverse organizations across the U.S. to maximize resources, redesign policies and find life-changing marketing solutions. In 2015 she got her MPA with a concentration in nonprofit management. She's inspired daily by her two dogs, Paddy + Sally, who make life complete

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